Questions and Answers

Do you have specific questions about our products, our services or other topics concerning our offer and loading technology?

We put together the most frequently asked questions for you here.

Your question has not yet been asked? Ask them now.




Online shop

… for short delivery times. Numerous spare parts are available now! Any downtime poses a problem for your customers. Therefore, short delivery times are extremely important. mydocking always has the most important spare parts in stock and guarantees the compatibility of the spare parts with the manufacturers’ original parts. Flawless functioning and perfect quality are our standard.

You will find our full range in the online shop – even outside business hours. The corresponding product will be dispatched the next morning.

 

Your benefits:

  • Very easy identification of components
  • Short delivery times
  • Top quality at favourable prices
  • 24 hour availability
  • Compatibility with the manufacturers’ original parts

 

The final version of the online shop is available now. 

Please note that every customer must re-register. We will process these as soon as possible! 

Replacement solutions

Spare parts and more

In addition to original spare parts, my docking provides a variety of replacement solutions. Instead of replacing a defective circuit board or using an out-of-date original control unit, mydocking offers replacement solutions in the form of unique universal control units for a lot of different brand manufacturers. The latest standards are naturally just as integral to these solutions as optimised efficient operating concepts and patented energy saving functions. The control units are always in stock and can therefore be delivered in Germany within one working day – another argument in favour of this solution.

In spite of a steel structure that is still flawless, many dock levellers have to be replaced as there are no longer any spare parts available for the control technology. mydocking has created complete replacement kits that consist of all the important control unit components, including accessories and installation instructions. From a certain age, a defect in the hydraulic system or the control unit may make the replacement of all the drive technology necessary. Possible follow-up repairs and/or additional downtime will be avoided. The latest technologies at low costs pay off very quickly.

Hydraulic hoses are supposed to be replaced after a maximum of 6 years of use. Hydraulic oil even has to be replaced every 2 years. mydocking delivers maintenance kits with or without oil, which even contain empty containers for the waste oil to make your work easier. Fast and clean. With the replacement solutions, we can respond flexibly to problems at the loading dock.

Training courses put you one idea ahead!

From troubleshooting and the identification of spare parts to repairs: our experts will provide your employees with training – whether they are service technicians or office staff – and make them into loading technology specialists. We are happy to hold the training courses at your company or in our training rooms in Hanover.

 

Our training courses:

Online – training: how to master the webshop

Number of participants10 people maximum
Target groupAll customers
Seminar duration45-60 minutes
Seminar objectivesTo become more confident with the new mydocking eShop. We will familiarize you with new features and the structure of the new online-shop. This includes a live simulated example order processing – from product search to placing an order
DateDate for the 4th quarter will be announced shortly
CostsFree of charge
RegistrationRegister now

Hydraulic systems and control units

Number of participants8 people maximum
Target groupPractice-oriented sales staff and fitters with a basic knowledge of loading technology, as well as hydraulics or electrical engineering.
Seminar durationDay 1 9:00 a.m. to approx. 4:00 p.m.
Day 2 9:00 a.m. to approx. 1:00 p.m.
Seminar objectivesSafe handling of hydraulic systems and control units Detailed knowledge of the configuration options of hydraulic systems and control units An understanding of the structure of circuit diagrams and hydraulic plans Faults in the hydraulic systems and control units are simulated through practical exercises.
Dates-
Costs280,- per person
RegistrationWith a registration of 4 or more people per company, they receive a discount of 20%.
Registration currently not possible.

Service and maintenance

Number of participants8 people maximum
Target groupFitters and service staff with a knowledge of loading technology
Seminar duration1:00 p.m. to approx. 4:00 p.m.
(in connection to "Hydraulic systems and control units")
Seminar objectivesProvision of servicing and maintenance for various dock levellers. Practical training in preparing for maintenance on a dock leveller.
Dates-
Costs200,- per person
RegistrationWith a registration of 4 or more people per company, they receive a discount of 20%.
Registration currently not possible.

Do you have any questions? Then write us an e-mail.

Media centre

The daily routine in the logistics sector is often complicated enough. In our media centre, we use animations and trailers to show you how we can make it easier, more effective and cheaper.

Do you have any questions?
We are happy to provide you with personal advice on these and other innovative ideas relating to the loading dock: +49 (0)511 76 36 79-0

Latest videos

Product

select package

  • Introduction

    mydocking SELECT represents a clear advantage in the areas of costs, performance and individual customer care. You can see all the advantages in this video.

PRODUCT

RAMPEX Pro

  • Introduction

    The RAMPEX-PRO combines all the positive properties of the common ramp buffers for loading bridges. Its unique slat construction makes it the softest buffer with a steel front plate.

PRODUCT

ASSEMBLY INSTRUCTIONS S430

  • Introduction

    New product, new assembly.

    In the past few months we have tested a number of options for the optimal installation of our new dock shelter. The video contains what we consider to be the fastest assembly of the S430.

EVENTS – A LOOK BEHIND THE SCENES

EVENT

SELECT online EVENT

  • Introduction

    At our online SELECT “event”, we will take you on a journey through production in our Spare Parts Center in Rees-Haldern.

EVENT

SELECT EVENT 2019

  • Introduction

    The mydocking SELECT benefits package was presented at an event on 27th September 2019. The visit to the production site in Wykroty, a city tour in Görlitz and a live exchange of ideas between all the participants provided for a successful event.

EVENT

ANNIVERSARY AND SUPPLY CHAIN DAY

  • Introduction

    In April 2018, mydocking organised an event for customers, partners and supporters to celebrate the 10th anniversary of the company on Supply Chain Day. Product highlights, innovations, the company history and a look into the future – the around 100 visitors were impressed.

EVENT

PRODUCT INNOVATIONS 17

  • Introduction

    The third Product Innovations Event took place in May 2017 in the Novoferm showroom in Dortmund and presented the latest innovations and developments from mydocking to the German- and English-speaking guests. At information terminals, in brief presentations and through practical live training sessions, mydocking presented its products and services in a relaxed atmosphere.

EVENT

PRODUCT INNOVATIONS 15

  • Introduction

    At the Product Innovations Event 2015, the participants were provided with information about product innovations, technical characteristics, functionality, customer benefits and sales arguments.

PRODUCTS – INFORMATION ON OUR PRODUCTS

PRODUCT

RAMPEX-PRO ASSEMBLY

  • Introduction

    The RAMPEX-PRO approach buffer is easyto assemble and stands out from conventional buffers thanks to its unique lamellar design. The video shows the few steps necessary for installation.

PRODUCT

Productcollection

  • Introduction

    In this video we introduce you to some of our products from our portfolio.

PRODUCT

NOW ALSO IN QUIET

  • Einleitung

    The new NC Silence Plus coating reduces noise during the loading process by up to 85%, can be retrofitted, protects people and material and minimizes the risk of slipping.

PRODUCT

Production S430

  • Introduction

    The new S430 dock shelter is manufactured in our Spare Parts Center. Here you get an insight into the production.

PRODUCT

NOVOSLIDER

  • Introduction

    The height-adjustable NovoSlider combines the properties of the Nytrex material with a long spring deflection and is therefore suitable for high loading frequencies.

PRODUCT

RAMPEX PRO

  • Introduction

    The RAMPEX-PRO combines all the positive properties of the common ramp buffers for loading bridges. Its unique slat construction makes it the softest buffer with a steel front plate.

PRODUCT

Tarpaulin types

  • Introduction

    The new S430 dock shelter stands out from other dock shelters thanks to its modern design. In addition to an internal rain drain, no screws are visible on the front.

PRODUCT

ASSEMBLY INSTRUCTIONS S430

  • Introduction

    New product, new assembly.

    In the past few months we have tested a number of options for the optimal installation of our new dock shelter. The video contains what we consider to be the fastest assembly of the S430.

SERVICE

SERVICE

MYDOCKING IMAGE FILM

  • Introduction

    Innovative products, spare part solutions, ultra-modern production and a motivated team of experts – a brief insight into the company.

SERVICE

LION 4.0

  • Introduction

    With LION 4.0, mydocking has developed a software for monitoring, presenting and optimising the entire loading situation. The modern user interface leads the operator intuitively to the desired result.

SERVICE

SELECT PACKAGE

  • Introduction

    mydocking SELECT represents a clear advantage in the areas of costs, performance and individual customer care. You can see all the advantages in this video.

info@mydocking.com

+49 (0)511 76 36 79-0

shop.mydocking.com